We will try and keep things as simple as possible. If you have booked through an agent please contact your agent who will be able to manage cancellations and date changes for you.
If you booked directly with the hotel and would like to cancel your holiday, we will refund you in full for any deposit you have already paid. This will remain in place until we are open and at that point standard cancellation policy will resume unless you are coming from a country which is still experiencing travel restrictions on the date of your holiday.
If you would like to change your holiday to another date, and we very much hope that you will, we will honour the price we agreed when you made your reservation, even if you re-book for a different time of year when the price is usually higher. You may re-book for any time in 2021.
If you would like to make a booking direct with the hotel we will not take a deposit unless we are sure that travel is possible – just in case travel restrictions still apply. We will ask you to pay the full cost of your stay, 2 weeks before arrival, by which time there will be certainty about travel restrictions from your country.
If you wish to make bookings through your usual agent, please contact them direct.
A big thank you to our guests and our wonderful team for your understanding and loyalty. We will continue to post updates on our website and other social media platforms. Our phone lines and email will remain open for future bookings, changes of existing reservations and any questions or concerns you may have.
Take care of your family and stay safe. We look forward to welcoming you to East Winds and the beautiful island of St Lucia.
With Warm wishes,
East Winds Resort Ltd