This decision to close has not been taken lightly, but is required for the well-being of the East Winds staff, our guests and the St Lucian community. We want to take this opportunity to thank our team for their dedication during the last few difficult and uncertain weeks.
We will try and keep things as simple as possible. If you have booked through an agent please contact your agent who will be able to manage cancellations and date changes for you.
If you booked directly with the hotel and would like to cancel your holiday, we will refund you in full for any deposit you have already paid. This will remain in place until the hotel is able to reopen and at that point standard cancellation policy will resume unless you are coming from a country which is still experiencing travel restrictions on the date of your holiday.
If you would like to change your holiday to another date, we will honour the price we agreed when you made your reservation, even if you rebook for a different time of year when the price is usually higher. You may rebook for any time up to the 31st December 2021.
If you would like to make a booking direct with the hotel for anytime after 1 June 2020, we will not take a deposit – just in case travel restrictions still apply when you plan to travel. We will ask you to pay the full cost of your stay, 2 weeks before arrival, by which time there will be certainty about travel restrictions from your country.
If you wish to make bookings through your usual agent, please contact them direct.
We ask for your help now to continue to pay the staff for as long as it takes during the COVID-19 crisis. The company has created a fund to pay the team a small survival grant for as long as we can but we cannot continue the payments without your help: https://www.justgiving.com/crowdfunding/east-winds
To our guests, thank you for your understanding and loyalty. We will continue to post updates on our website and other social media platforms. Our phone lines and email will remain open for future bookings, changes of existing reservations and any questions or concerns you may have.
Take care of your family and stay safe. We look forward to welcoming you to East Winds and the beautiful island of St Lucia when things are back to normal.
With Warm wishes,
East Winds Resort Ltd