FAQ

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Frequently Asked Questions

Can’t find answer? Call us at by phone + 1 758 452 8212 or email [email protected]eastwinds.com

Visiting

the Island of Saint Lucia

Arriving
When is the best time to visit Saint Lucia?

Guests enjoy holidaying in Saint Lucia all year round, however, the most popular tourist times are between December and June. See our special offers page for the latest offers available.

What is the weather like in Saint Lucia?

Saint Lucia enjoys warm weather throughout the year with average temperatures ranging from 25 celsius (77 Fahrenheit) to 31 celsius (87 Fahrenheit). The traditional hurricane or rainy season is June to October, however, Saint Lucia sits outside of the main hurricane belt so is rarely affected by hurricanes.

How big is the island of Saint Lucia?

The island is 27 miles long and 14 miles wide, a total of 238 square miles. Find out more.

What are the ‘must do’ activities whilst holidaying in Saint Lucia?
  • Visit the Pitons and if you are feeling really fit, perhaps even climb them!
  • Explore the beauty of our Rainforest
  • Go zip-lining amongst the forest trees
  • Snorkel or scuba on our coral reefs
  • Enjoy diving in the Marine park and in the Coral Gardens
  • Sail on a pirate ship
  • Visit a Cocoa Plantation
  • Visit our “walk in” volcano and refresh yourself in the Sulphur Springs and Diamond falls
    If you would like to do any of the above activities whilst you are staying with us at East Winds, we would be more than happy to help organise a trip for you. Transportation can also be arranged at reception, as well as a breakfast/lunch hamper to take with you for the day.

Staying

at East Winds

Activities
All Inclusive
Can you cater for special dietary requirements?

Yes, we include vegetarian options as standard for each dinner course, as well as salads, fresh fruit, cheese, and seafood for our lunch time menus. However, if you have a dietary requirement that you need particular assistance with, you can arrange a meeting with our Executive Chef to discuss a menu appropriate to your needs. You can either contact reception once you arrive or let us know ahead of time by completing our ‘customize your holiday form’ here.

I want to plan a few days trips to other parts of the island, can you help arrange this?

Yes, our team has a wealth of local knowledge and will be able to assist you in planning a local trip. We can take care of the booking for you, including making the necessary transportation to and from your destination.

We can also arrange a food hamper to take with you for day excursions. Simply let reception know 24 hours before your trip and we will have a breakfast or lunch hamper ready for your departure.

Do I need to bring a universal adapter with me on holiday?

Electricity to Saint Lucia is 240 volts. A universal adapter is provided in all rooms and can be used for most electronics, including cell phones and computers.

Is there a dress code?

Dress is casual all day in the restaurant and bars and around the resort. But in the evening the atmosphere becomes a little more formal and the restaurant moves to silver service with a smart / casual dress code with long trousers for the gentlemen.

Do you arrange transportation around the island?

All our guests at East Winds are free to use our private chauffeur service. If you would like to use this service then please contact reception to make your arrangements. We are happy to also arrange transportation to specific destinations, driving tours of the island, as well as airport transfers if you wish.

Do you have a gift shop on site?

At East Winds we have a deconstructed shop. We offer our own branded natural spa products in the East Winds Garden Spa for sale to our guests, we have a selection of unique hand made jewellery, made from shells, seeds and flowers from our own beach and garden. We also have a selection of locally made crafts for sale in the Sunset bar ‘pyramid’ display as well as a special book on offer written especially for East Winds which tells you all about the birds, plants and wildlife on the property. The Craft Market is a new way of showcasing St Lucian artisan crafts to our guests without ever having to leave the beach!

COVID-19

and East Winds

Covid-19 Regulations

Don’t forget to check restrictions before you travel. For the latest entry requirements to St Lucia please check here: https://www.stlucia.org/en_UK/covid-19/

Fully vaccinated visitors are able to move around the island freely and enjoy all that the island has to offer.

Proof of vaccination along with a negative PCR test will need to be shown on arrival at the airport during a screening process which is very efficient and quick. Fully vaccinated travelers are those who are at least two weeks past their final dose of a WHO approved vaccination. Guests will be given a special wrist band to show that they are fully vaccinated. Proof of vaccination will need to be kept on hand at all times when leaving the resort to enjoy the island’s many activities, shopping experiences, restaurants, bars and more.

Visitors who arrive who are not fully vaccinated can still enjoy the property and accompanied Covid-safe excursions. ⁠

This relaxing of restrictions certainly represents progress towards normality, however it is important to note that St. Lucia’s core Covid-19 health and safety protocols remain in place (physical distancing, hand washing and mask wearing in public) for the safety of ALL visitors and locals alike.

Covid Testing

Many countries will require you to have a Covid-19 test before you return home. We will make the process as simple as possible for you by administering the test at the hotel, this will be handled by our Nurse. We will then take the test to the laboratory for you for processing, you will receive the test results by email. This negative result will have to be shown at the airport on check in before your flight, if your test is positive you will not be allowed to travel.

Antigen / Lateral Flow Tests will be charged at US$50 each and PCR Tests are charged at US$150.

The costs of the test will be added to your final bill on check out.

Cancellations and Date Changes

We will try and keep things as simple as possible. If you have booked through an agent please contact your agent who will be able to manage cancellations and date changes for you.

If you booked directly with the hotel and have to change your dates we will offer you an alternative date at the same rate. If new travel restrictions are introduced either in St Lucia or at home, then we will refund any deposit you have made to the hotel.

New Bookings

If you would like to make a booking direct with the hotel we will ask you for a refundable deposit to secure your booking.  We will then ask you to pay the full cost of your stay, 2 weeks before arrival, by which time there will be certainty about travel restrictions from your country.

If you wish to make bookings through your usual agent, please contact them direct.

A big thank you to our guests and our wonderful team for your understanding and loyalty. We will continue to post updates on our website and other social media platforms. Our phone lines and email are open for future bookings, changes of existing reservations and any questions or concerns you may have.

2022 © East Winds Resort LTD. All Rights Reserved

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